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euroflights.com is a website owned and operated by the euro travel group a company registered in england and wales. its registered address is euroflight, dagnell house, stanley court, olney, mk46 5dh .

in using this site you agree to the following user agreement which governs the relationship between you and euro travel group plc whenever you use one of its remote distribution channels, which includes euroflights.com.

this is the user agreement between us the euro travel group plc group ("euro travel group", "we") and you the user ("user", "you") and will govern your use of our websites (including euroflights.com), or other distribution channels, mobile telephone commerce ("wap") or interactive voice technology ("ivt") (the "channels").

if you wish to contact us on any issue detailed in these terms you may do so by contacting our customer services ("customer services") by any of the following methods: by e-mail mail@eurodrive.com; by writing to us at customer services department at euro house, navigation yard, chantry bridge, wakefield, west yorkshire or by calling us on 0870 1 60 90 60.

general section - please note that this section relates generally to your use of any channel and to all products purchased.

1. please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the channels. we will not allow you to purchase any products from any of the channels unless you have confirmed that you have read these terms.

2. please make sure that you have read and understood the more info sections on the channels, it is your responsibility to make sure you have done so.

3. you undertake to us that the details you give to us while using the channels are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.

4. if there are any changes to the details supplied to by you it is your responsibility to inform euro travel group via our website or by contacting our customer services as soon as possible.

5. we will do our best to correct errors and omissions as quickly as practicable after being notified of them. however because of the sophisticated technology that is required in operating euro travel group there may be times when obvious errors occur. for example, very occasionally, this may result in a price, product or service or other detail displayed or presented on a channel being incorrect. in this case we reserve the right to cancel that contract, but this of course will be without any liability to you.

6. euro travel group does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.

specific terms - please note these terms only relate to the purchase of the specific products to which they relate. please note if there is a conflict or ambiguity between these special terms and the general terms the special terms shall prevail:

1. flights and other travel related products ("travel products")

2. in particular please note that an airline ticket comes with certain conditions attached which are specific to that ticket. for example some tickets can be cancelled if purchased a certain length of time before departure whereas the same ticket is non-cancelable after that length of time. because of the large number of tickets we sell it is impossible to list all of those conditions. please contact customer services who will be able to assist you with this.

3. any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of euro travel group.

4. if it is not possible to get tickets for travel products to you (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. this means that you will have to pick up your ticket at your point of departure. don't worry, we will make sure you know exactly where to pick up your tickets.

privacy policy

in using euroflights the site is owned and operated by euro travel group. euro travel group limtied takes the privacy of its customers data very seriously. please read the following policy to understand how we will treat your personal data when you use our site. if this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

when do we collect data?

we can collect data on you from a variety of different sources these include.

1. when you purchase products or services from the site;

2. when you become a subscriber to our e-newsletter;

3. when you speak to our customer services personnel;

4. via explicit data capture measures, for example by entering competitions and completing surveys; and

5. via implicit data capture measures such as studying which pages you read the most and the use of cookies.

in any of the above cases the data we collect could be personal data.

what do we do with your personal information?

when you buy anything via the site, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect. this information may include, but is not limited to, details such as your name, your address and your credit card details.

unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. this is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

by becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.

euro travel group retains and uses your personal information to provide you with the best online e- commerce experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. we may also use the information to process any transactions you undertake with us and for internal administration and analysis.

we do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

for any of the above purposes we may send your information internationally including to countries outside the eea. some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the uk.

beginning 1 june 2002, the personal information that you submit to us through the euro travel group site will be collected, stored and processed at our third party service provider's data centre in the united states. the united states has data protection laws that are different and/or less stringent than those in the uk. we will, however, ensure that your personal information is kept confidential and secure, and that the appropriate technical and organisational measures, to prevent unlawful or accidental destruction, accidental loss, unauthorised disclosure or access or other unlawful forms of processing, are implemented. the measures outlined above together with our privacy policy, will provide a sufficient level of security in relation to the risks inherent in the processing of your personal data and with respect to the nature of the personal data to be protected.

by becoming a euro travel group customer you consent to the collection, storage and processing of your personal information in the united states and to the transfer of the personal data submitted by you to this site before 1 june 2002 to the united states for processing there on behalf of euro travel group.

cookies

cookies are small files which are sent to your browser and stored on your computer's hard disc. if you have registered with euro travel group, then your computer will store an identifying code in the cookie which means you do not need to type in your email address each time you return to the site. other than this, we do not store your password or any other information in the cookie, or use it for any other purpose. our third-party advertiser may place or recognise a unique cookie on your browser.

data

in the uk we operate and are registered in accordance with applicable data protection legislation. consent by disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by euro travel group in the manner set out in this privacy policy. some information and e-mails sent to euro travel group may be used as testimonials but no e-mail address or contact details will be displayed.

contact

if you have any questions or concerns about the information we hold about you, you can also contact us.

please note that in using the channels you agree to be bound by the following obligations:

1. you accept financial responsibility for all transactions made under your name or account.

2. in order to make a purchase you must be over 18 years old and have the legal capacity to make the transaction.

3. you must make sure that all the information you provide to us is true and accurate.

4. you must not use the any of the channels for speculative, false or fraudulent bookings.

5. the transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.

6. the site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.

7. our site may contain links to other third party websites over which euro travel group has no control. euro travel group cannot therefore have any responsibility in relation to the accuracy, completeness or quality of the information contained on those websites.

8. the copyright and the propriety rights on the website and other channels and all content are owned by euro travel group or its third party licensors and in this respect euro travel group reserves all rights.

9. euro travel group reserve the right to change or update its these terms and conditions relating to the use of the channels from time to time. we will inform you on the relevant channel when we have updated the terms. please note that you will be unable to make a purchase from any channel unless you have confirmed that you have read and understood the most recent version of the terms.

10. this user agreement is between you and euro travel group and is governed by the laws of england and wales.